Refund and Returns Policy

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Overview

Thank you for choosing Sparrows by Faith (the “Company”) for your Christian Jewelry and Custom products for Christian Mothers. We strive to provide high-quality items that meet your expectations. However, if you are not satisfied with your purchase, we have a straightforward returns and refunds policy to ensure a smooth resolution.

2. Return Policy

2.1 Eligibility for Returns

  • Condition: Products must be in their original condition, unused, and in the same packaging as received.
  • Time Frame: You may return products within 14 days from the date of delivery.
  • Exceptions: Custom-made products are non-returnable unless there is a defect or error on our part.

2.2 Exclusions

  • Products that have been worn, damaged, or altered.
  • Personalized items (e.g., engraved jewelry) cannot be returned or exchanged.
  • Gift cards, downloadable software, and digital content are not returnable.

3. Refund Policy

3.1 Refund Amounts

  • Full Refund: If the product is returned in its original condition within 30 days of delivery, we will provide a full refund to your original payment method.
  • No Restocking Fees: We do not charge restocking fees for returns made within the specified timeframe.

3.2 Exclusions

  • Custom-made products or personalized items will be refunded only if there is a defect or error on our part.
  • Products returned after 30 days from the date of delivery are not eligible for refunds.

4. How to Initiate a Return

4.1 Contact Customer Support

  • Email us at [email protected] with your order number, name, and reason for the return.
  • Provide photos of the product in its original packaging.

4.2 Return Shipping Label

  • Upon approval, we will send you a free return shipping label via email.
  • If the product is returned without a proper return shipping label, you may be responsible for shipping costs.

5. Steps to Return a Product

  1. Contact Us: Email us at [email protected] to initiate the return process.
  2. Receive a Return Shipping Label: Once your request is approved, we will provide you with a free return shipping label.
  3. Package the Product: Place the product in its original packaging and include any accessories or documentation provided with the item.
  4. Ship the Product: Use the provided return shipping label to return the product to us at:
    • Sparrows by Faith
    • 754 Northern Lts. Dr.
    • New Braunfels, TX 78130

6. Processing Refunds

  • Once we receive your returned item and inspect it, we will process your refund within 5 business days.
  • The refunded amount will be credited to your original payment method.

7. Shipping Costs

  • Return Shipping: We provide a free return shipping label for all eligible returns.
  • Out-of-Stock Exchanges: If you prefer an exchange and the desired item is out of stock, we may charge a nominal fee to cover the cost of reordering.

8. Contact Information

For any questions or assistance with your return, please contact us at:

  • Email: [email protected]
  • Physical Address: 754 Northern Lts. Dr., New Braunfels, TX 78130

9. Disclaimer

We are not responsible for any loss or damage that occurs during the return shipping process if you do not use the provided free return shipping label.

By using Sparrows by Faith and purchasing our products, you acknowledge that you have read, understood, and agreed to this Returns and Refunds Policy.

Contact Us: Email: [email protected]
Address: 754 Northern Lts. Dr., New Braunfels, TX 78130

This policy ensures a fair and transparent process for both customers and the business. If you have any questions or need further assistance, please do not hesitate to contact us.