Introduction
At Sparrows By Faith (hereinafter referred to as “we,” “us,” or “our”), located at 754 Northern Lights Drive, New Braunfels, TX, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your data when you visit our website (sparrowsbyfaith.com) or engage with us through email at [email protected] .
1. Data Collection
We may collect the following types of personal data from users:
- Personal Information: This includes your name, address, phone number, and email address.
- Order Information: Details such as order history, purchase information, and payment details (we do not store credit card details).
- Contact Information: Any information you provide when contacting us via email or through our contact form.
- Usage Data: Information about how you use our website, including your IP address, browser type, operating system, device information, pages visited, and the duration of visits.
2. Purpose of Data Collection
We collect this data for the following purposes:
- To process and fulfill orders placed on our website.
- To provide customer support and respond to inquiries.
- To personalize your experience on our website.
- To send you newsletters, promotional materials, and updates about new products or special offers (you can opt-out of these communications at any time).
- To improve our website and services based on user feedback and behavior.
3. Data Storage
We store personal data in secure servers located in the United States. We implement appropriate technical and organizational measures to ensure that your information is protected from unauthorized access, alteration, disclosure, or destruction. Your data will be retained for as long as necessary to fulfill the purposes outlined in this policy, unless required by law.
4. Data Sharing
We do not sell, rent, or share your personal data with third parties for their marketing purposes without your explicit consent. However, we may share your data with the following categories of service providers:
- Payment Processors: To facilitate transactions and ensure secure payment processing.
- Shipping Providers: To deliver your orders to you.
- Third-Party Service Providers: For website hosting, analytics, and customer support.
We ensure that these third parties comply with this Privacy Policy and GDPR requirements.
5. Security Measures
We take reasonable steps to protect the security of your personal data. These measures include:
- Encryption of sensitive data both in transit and at rest.
- Regular updates and patches for our website and systems.
- Secure servers and access controls to restrict unauthorized access.
- Training for employees on data protection best practices.
6. User Rights
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccuracies in your data.
- Right to Erasure (Right to be Forgotten): You have the right to request that we delete your data, subject to certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your data.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Right to Object to Processing: You have the right to object to the processing of your data for certain purposes.
- Right Not to Be Subjected to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects concerning you or similarly significantly affect you.
To exercise any of these rights, please contact us at [email protected] . We will respond to your request within one month, unless an extension is required due to the complexity of the request or the number of requests received.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you interact with our site and enable us to provide personalized content and ads.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.
8. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us at [email protected] , and we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with the updated “Effective Date.” We recommend reviewing this policy periodically for any updates.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
- Email: [email protected]
- Address: Sparrows By Faith, 754 Northern Lights Drive, New Braunfels, TX. 78130
11. Dispute Resolution
If you have any complaints about our handling of your data, we encourage you to contact us directly first. If you remain unsatisfied, you may have the right to lodge a complaint with a supervisory authority, particularly in the European Union member state where you are based or where you use our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Thank you for choosing Sparrows By Faith.